Shipping Policy

At Hospkart Healthique Pvt. Ltd., we are committed to delivering medical equipment and hospital supplies efficiently and reliably. This Shipping Policy outlines the terms and conditions under which we process, dispatch, and deliver orders.

1. Order Processing

• Orders are processed within 24–48 working hours after confirmation and verification.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once processed, customers will receive a confirmation email/SMS with shipping details.

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2. Shipping Methods & Timelines

• Standard Delivery (Pan-India): 5–10 business days depending on the location.

• Express Delivery (Selected Cities): 2–4 business days (subject to availability).

• Bulk Orders: Delivery timelines may vary and will be communicated during order confirmation.

• Shipping timelines may vary due to location, product availability, courier partner capacity, or unforeseen delays.

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3. Shipping Charges

• Shipping charges are calculated at checkout based on weight, volume, and delivery location.

• Free shipping may be offered on selected products, promotional campaigns, or bulk orders.

• Any applicable taxes, duties, or handling charges will be displayed at the time of checkout.

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4. Order Tracking

• Once shipped, a tracking number and courier details will be shared via email/SMS.

• Customers can track their shipment on the courier partner’s website or via Hospkart’s support team.

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5. Delivery Policy

• Deliveries are made to the address provided during checkout. Please ensure all details are correct.

• If the recipient is unavailable, the courier will attempt delivery again or contact the recipient.

• Hospkart is not responsible for delays due to incorrect addresses, unavailability of recipient, or force majeure events.

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6. International Shipping

Currently, Hospkart ships only within India. International shipping will be announced in the future.

7. Damaged or Lost Shipments

• If a product arrives damaged, defective, or missing, customers must notify Hospkart within 48 hours of delivery.

• Hospkart will coordinate with courier partners to resolve claims of lost or undelivered shipments.

• Replacement/refund eligibility will be processed under our Return & Refund Policy.

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8. Customer Support

For shipping-related queries, please contact:
📧 Email: support@hospkart.com
📞 Phone: +91-9216015268